This website uses essential cookies only.
These cookies are necessary for the website to function properly.
We do not use analytics, advertising, or tracking cookies.
We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
For the purpose of data protection law, Ai Smart Hub is the Data Controller for personal data collected through this website.
2. Information We Collect
When you use our website, contact us, or interact with our chat or phone widget, we may collect:
Your name
Your email address
Your phone number
The content of your message
Text transcripts of chat conversations
Text transcripts of phone widget interactions
We only collect information that you voluntarily provide.
We do not record phone calls. Only text transcripts are stored.
3. How We Use Your Information
We use your information to:
Respond to enquiries
Provide information about our services
Deliver website services
Communicate regarding projects
Maintain records of business communications
If you contact us via a website we manage for a client, your enquiry details (including transcript, name and contact details) may be forwarded to that client for the purpose of responding to your enquiry.
We do not sell, rent, or trade personal data.
4. Legal Basis for Processing
Under UK GDPR, we process personal data on the following lawful bases:
Legitimate Interests – to operate and manage our business
Contractual Necessity – where processing is required to deliver services
Consent – where applicable
5. Data Sharing
We may share personal data with:
Our secure website hosting and platform provider
Technical service providers required to deliver our services
Our clients, where you submit an enquiry through a website we manage on their behalf
We do not share personal data for advertising or marketing purposes.
6. Data Retention
We retain personal data only for as long as necessary to:
Respond to enquiries
Provide contracted services
Meet legal and accounting obligations
You may request deletion of your personal data at any time.
7. Cookies
This website uses essential cookies only. These cookies are necessary for the website to function properly.
We do not use analytics, advertising, or tracking cookies.
8. Data Security
We take appropriate technical and organisational measures to safeguard personal data against unauthorised access, alteration, disclosure, or destruction.
9. Your Rights
Under UK GDPR, you have the right to:
Request access to your personal data
Request correction of inaccurate data
Request erasure of your data
Restrict or object to processing
Lodge a complaint with the Information Commissioner’s Office (ICO)
